ProStar Management

(turnover $60m)

Business Group Manager of Sales & Support

Position held for 2 years & 6 months

ProStar Management incorporates Protector Aluminium & Glass (AU & NZ) and ProStar Joinery (AU & NZ).

PAG manufacture or supply aluminium and glass pool fencing & balustrading, boundary fencing, slat & decorative screens, security and screen doors. Stocked exclusively in Bunnings stores across Australia & NZ.

PSJ manufacture Bunnings’ LUGNA Brand of multi-fit joinery.

In addition, they offer supply and install to Bunnings’ commercial clients.

Achievements

  • Dramatically improved processes, procedures and reporting systems.
  • Generated Sales & Support team KPI tracking and reporting system to increase efficiencies.
  • Rolled out MYOB Advanced ERP system and wrote the support manual.
  • Rolled out new range of in-store products and CSO offerings.
  • Utilised change management and personality profiling techniques to instil a positive team culture.
  • Complete overhaul of our representation of over 12 thousand products on the Bunnings website.
  • Utilised analytics to save the company hundreds of thousands of dollars and generate millions more.

Duties

Recruit, train and lead the sales & support team | Companywide KPI creation | Relationship management & monthly reporting to Shareholders & Bunnings | Manage warranty claims & reworks | Operations improvement needs data analytics | Seek revenue improvement opportunities and instigate solutions.