Optus NSW
Operations Manager & Regional Trainer
Position Held for 3 Years
Bryan was Area Manager and Group Trainer for Shoalhaven Communications, an Optus Franchise with regional stores throughout NSW, including Wagga Wagga, Batemans Bay, Narellan, Bathurst and Nowra. He was also Regional Operations Manager for the Head Office, also in Nowra.
Operations Manager Duties
Creation of targets, KPIs, incentive schemes, gap analysis, business plans and systems and processes including recruiting, induction, performance reviews, merchandising standards and manager reporting.
Area Manager Duties
Recruit, train, monitor and maximise all Staff potential, including Managers, Sales and Admin. Visit all stores monthly and conduct inspections, training and remedy any issues. Handle any escalated customer complaints. Report to FBE (Optus Franchise Business Executive) and owner. Responsible for sales, staff management, stock control, recruitment & retention, business analytics, needs assessment, team building, manager training and H.R. adviser.
Milestones
- Worked with owner to restructure all company roles, (including the owner), using DISC profiling team metrics
- Recruited and trained the best staff and Managers ever employed
- All stores consistently in the top ten of their tiers
- Improved turnover and productivity by an average of 40% for all stores, including Bathurst which was previously on the verge of closing
Bryan was instrumental in making some major changes in the business. He was always punctual, reliable and hard working and will be sorely missed.