ProStar Management
Business Group Manager of Sales & Support
Position held for 2 years
Protector Aluminium & Glass is the largest producer of pool fencing products in Australia. Stocked exclusively in Bunnings stores across Australia & New Zealand. ProStar Joinery manufacture Bunnings’ own Lugna Brand of multi-fit joinery. In addition, we supply and install at Aged Care facilities, Caravan/Holiday Parks etc. and offer supply only to Bunnings’ Trade customers.
Business Offerings
- Aluminium and Glass Pool Fencing.
- Boundary and Garden Aluminium Fencing.
- Aluminium and Glass Balustrading.
- Gates and Slat Screens.
- Decorative Screens.
- Security and Screen Doors.
- LUGNA multi-fit storage and any-room joinery.
Achievements
- Dramatically improved processes and procedures including an ETA portal, CSO catalogue, Status updates, Quoting follow up and sanctioned training L&D materials.
- Updated Krunchbox reporting systems to make them far more relevant to our KPI tracking needs.
- Generated Sales Support team KPI tracking and reporting system.
- Instilled an inhouse culture that there is no ‘us and them’, we are all on the same team. Also liaise and maintain relationships with Bunnings Buyers within our categories.
- Completed all Bunnings Supplier Training and now present KPI reports to the Head Bunnings Category Manager every month.
- Trained marketing team on making our products sell themselves in aisle and online.
Duties
Recruit, train and lead the sales support team | Companywide KPI creation and analysis | Stakeholder reporting and relationship management | Report to Bunnings re KPIs every month | Manage warranty claims and reworks | Seek out sales improvement opportunities and instigate solutions.