• Dramatically improved processes and procedures including an ETA portal, CSO catalogue, Status updates, Quoting follow up and sanctioned training L&D materials.
• Updated Krunchbox reporting systems to make them far more relevant to our KPI tracking needs.
• Generated Sales Support team KPI tracking and reporting system.
• Instilled an inhouse culture that there is no ‘us and them’, we are all on the same team. Also liaise and maintain relationships with Bunnings Buyers within our categories.
• Completed all Bunnings Supplier Training and now present KPI reports to the Head Bunnings Category Manager every month.
• Trained marketing team on making our products sell themselves in aisle and online.

Recruit, train and lead the sales support team | Companywide KPI creation and analysis | Stakeholder reporting and relationship management | Report to Bunnings re KPIs every month | Manage warranty claims and reworks | Seek out sales improvement opportunities and instigate solutions.

• Manage manufacturing processes, operations and distribution.
• Manage financials, create KPIs and analyze performance.
• Build and lead the team using ethics and a culture of continuous improvement.
• Establish and manage supplier & affiliate relationships.
• Manage and train all staff, including warehouse, sales, marketing and manufacture.
• Talent acquisition, development and retention through recognition, ongoing training and reward.

• Dramatically improved the manufacturing processes and procedures, resulting in a far more streamlined operation.
• Increased client base by over 800% in less than a year.
• Established key supplier and affiliate contacts.
• Built the Mission Control Disinfectants website from scratch.

Enforce compliance. Conduct periodic business reviews and monthly one-on-one mentoring with all franchisees. Audit all franchises bi-yearly or as needed. Monitor Quality Assurance calls and follow up any poor results. Trainer for FranConnect Franchising CRM and bookings system. Work with FranConnect to strengthen the platform and overcome any issues. Generate monthly HydroNews newsletter. Generate and consolidate all processes & procedures documents. Conduct monthly teleconference calls. Participate in new Franchisee training, Expos and annual conferences including own seminars, creation of awards presentations and franchisee testimonials.

Increased turnover and productivity for all franchisees by an average of 23% each year. Gained page one Google ranking for all franchises, when only head office was ranking previously. Introduced a franchise needs assessment program and two mentoring programs; one voluntary, for those wishing to grow their business and the other mandatory, for any struggling. GEO mapped all locations for easier client prospecting.

• Increased client base by over 500% year on year
• Increased G.P. by 54% for one client and 33% for all others
• Improved many businesses, saving several from bankruptcy
• Articles featured in Jeweller Magazine and industry blogs
• Recognised across the industry as “Mr Retail”

• Management mentors and coaches
• Franchise setup, assessment and growth coaching
• Business structure and KPI benchmarking
• Marketing and branding
• Stock / inventory control training
• Merchandising training
• Advanced sales training
• Customer loyalty programs
• People counting software and hardware
• Social media and digital marketing management or training
• Staff management including role assessment profiling, recruitment, team building and HR policies & procedures

Edge Retail Academy (Retail Edge Consultants) produce proprietary software, exclusively designed to manage Jewellery outlets. Said software and ongoing support is then sold to Jewellers and Jewellery suppliers throughout Australia, N.Z. and the U.S. In addition, management mentoring, sales training & H.R. support services are also sold.

Provide one-on-one mentoring to Jewellers across 40 stores; concentrating on stock control, business analytics, ROI, gap analysis, sales plans, business drivers, staff profiles, marketing and loyalty programs. Also train them on the EDGE software. Conduct monthly webinars. Attend Expos and Jewellery Fairs. Present at the annual BDP, (Business Development Program), conference.

Recruit, train, monitor and maximise all Staff potential, including Managers, Sales and Admin. Visit all stores monthly and conduct inspections, training and remedy any issues. Handle any escalated customer complaints. Report to FBE (Optus Franchise Business Executive) and owner. Responsible for sales, staff management, stock control, recruitment & retention, business analytics, needs assessment, team building, manager training and H.R. adviser.

• Worked with owner to restructure all company roles, (including the owner), using DISC profiling team metrics
• Recruited and trained the best staff and Managers ever employed
• All stores consistently in the top ten of their tiers
• Improved turnover and productivity by an average of 40% for all stores, including Bathurst which was previously on the verge of closing

• Manage sales, stock, staff, merchandising and customer service
• Conduct weekly sales meetings and present awards
• Conduct performance assessments and one-on-one training
• Designated closer for all major Home Entertainment and Computer Dept sales
• Relief Store Manager whenever actual store manager on holidays or sick
• Provide after-hours sales training for entire Store
• Manage Computer service department
• Conduct computer seminars for customers

Store operations for 4 locations, 5 departments and 30 staff, including 3 managers.

• Operations, Sales & Local Marketing management
• Telesales management & training
• Customer service standards
• Merchandising standards
• Team building & performance management
• Inventory management
• Service department integration

Started as Sales Manager for Port Adelaide but quickly promoted to Store Manager of the Flagship Melrose Park store. His teams were regularly awarded “Team of the Month” and Bryan was often “Manager of the Month”. When the Operations Manager left, Bryan took over most of his duties, becoming Area Manager for all stores, Telesales, Local Marketing and liaison for the Service Department.

• Authorize returns & voids
• Extended warranty trainer
• Maintain stock levels, housekeeping and merchandising
• Meet sales targets for big ticket items in Home Entertainment, Computers, Home Office and Telecommunications

• Turnover exceeded $1 million p.a.
• Enterprise Award for introducing after-hours seminars
• Most number of customer commendations in the history of Myer
• No.1 salesperson in the state of S.A. for 7 of the 11 years he was there and in the top 3 every year

Managed Retail Store Activities including

• All Store Operations
• Staff Management
• Sales Management
• Inventory Control
• Local Marketing
• Customer Service
• Technical Support

• Doubled store turnover in 12 months
• Earned Professional Art of Selling Certificate
• Highest number of CB Radio sales in one month
• Highest T2 stock sales in one month in company history